FAQ'S / QUESTIONS

Q. When does Expert Financial Solutions begin settling my debt?
Q. If I miss a monthly payment to Expert Financial Solutions, will I be dropped from your program?
Q. How do I find out the progress of my debt settlement?
Q. I have a flexible monthly income. Can I still participate in the program?
Q. Are my creditors going to continue to call me?
Q. Will my creditors call me at work?
Q. Will my creditors continue to contact me by mail?
Q. Will this program have a negative effect on my credit?
Q. Why should I use Expert Financial Solutions to settle my debts as opposed to handling it myself?
Q. Who do I call if I have a question about the program or a problem with a creditor?
Q. Do I have to include all of my creditors into the program for settlement?
Q. How long will it take for me to become debt free?
Q. How much does this program cost?
Q. What if my creditors won't settle?
Q. Will Expert Financial Solutions stop late fees and interest from accruing on my account?

Q. When does Expert Financial Solutions begin my debt relief?
A. Once you have fully retained our services, your creditors will be notified immediately and Expert Financial Solutions will begin the settlement process. However, we can only settle a debt once the full funds are available in your settlement account.
Back to the Top


Q. If I miss a monthly payment to Expert Financial Solutions, will I be dropped from your program?
A. No. Simply call our customer service department and we will arrange payment over the phone. It is understandable that circumstances may arise and we will help you get back on track with your payment schedule.
Back to the Top


Q. How do I find out the progress of my debt settlement?
A. You can call us at 1-800-593-8199, Monday thru Friday from 8am - 5pm PST to speak with a customer service representative. You will also receive monthly reports that will keep you informed of the activity on your personal settlement account.
Back to the Top


Q. I have a flexible monthly income. Can I still participate in the program?
A. Yes. Our fees and payment schedule are on a client-by-client basis. We will figure an affordable and simple plan for your unique situation.
Back to the Top


Q. Are my creditors going to continue to call me?
A. We immediately notify your creditors that we are representing you and demand they stop contacting you. It usually takes about 30-60 days for them to stop contacting you. In the meantime, you will keep a creditor log of every phone call or letter that you receive from a creditor and report it to us.
Back to the Top


Q. Will my creditors call me at work?
A. They may attempt to contact you at work, however, once we have notified them of your enrollment in our program, the phone calls will stop altogether.
Back to the Top


Q. Will my creditors continue to contact me by mail?
A. Your creditors may also attempt to correspond with you by mail; however, you will then immediately contact Expert Financial Solutions and report this correspondence. We will handle all of your creditors and collectors on your behalf.
Back to the Top


Q. Will this program have a negative effect on my credit?
A. The Debt Settlement Program may have a short-term negative effect on your credit profile. However, once negotiated and settled, your creditors will report the accounts as "settled" or "paid in full". Once you have completed the program and you are debt-free, we have affiliate companies available to help you re-establish your credit profile.
Back to the Top


Q. Why should I use Expert Financial Solutions to settle my debts as opposed to handling it myself?
A. Our team has extensive experience in negotiating debt and working with creditors. We have an impeccable relationship with creditors and collection agencies, who are usually unwavering in negotiating with the consumer directly. Our team has extensive knowledge in consumer debt and the Fair Credit Reporting Act, as well as the Fair Debt Collection Practices Act.
Back to the Top


Q. Who do I call if I have a question about the program or a problem with a creditor?
A. Upon enrollment, you will be given an account number and and will be able to contact an account representative who will be handling your case. You can talk directly with any account representative whenever you need to discuss a problem or concern.
Back to the Top


Q. Do I have to include all of my creditors into the program for settlement?
A. No. We recommend that you keep open at least one credit card. Any accounts that are included in the settlement program will have to be closed immediately. Creditors won't settle accounts that are still open. You should keep one credit card open for emergency use only.
Back to the Top


Q. How long will it take for me to become debt free?
A. It typically takes about 18-24 months after we've negotiated the total amount of your debt down to 40%-60%. This includes all fees. However, it could be much sooner depending on your individual situation.
Back to the Top


Q. How much does this program cost?
A. Our Debt Settlement Program costs are based on an individual basis and are determined by a Expert Financial Solutions Compliance Officer and you. Your monthly payment will be determined by what you can comfortably afford, and is based upon your level of debt, income, and living expenses.
Back to the Top


Q. What if my creditors won't settle?
A. Creditors know that if they don't settle for even a fraction of the debt, they will most likely get nothing. Creditors aren't dumb and they know that at a certain point, they have to take what they can get! Most of them will settle very quickly, wouldn't you? In the rare event that a creditor won't settle with our offer, they will return with a counter offer that will be favorable to you. Creditors know that if you declare bankruptcy, then they will get absolutely nothing, and that is what they are trying to avoid.
Back to the Top


Q. Will Expert Financial Solutions stop late fees and interest from accruing on my accounts?
A. Expert Financial Solutions cannot stop a creditor from adding interest or late fees to an account. However, your individual program will reflect those fees and/or interest, and is incorporated into the Settlement Program. Because we negotiate the debt down to a fraction of what you owe, your savings are far greater than any interest or late fees that could accrue.
Back to the Top

Call us now at 1-800-593-8199 or fill out our Quickstart Application!